Crisis management: Quickly discover the facts, analyze the impact and put an action plan in motion.

What is it?

When things go wrong, being able to quickly understand the impact on your digital reputation is key. We use cutting edge social listening tools that zero in on the conversations and keywords that are making a negative impact on your brand.

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The Pain

Reputation takes years to build, but fake news, rogue players or an honest mistake can damage everything you stand for, overnight.

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The Solution

When a crisis strikes, being able to quickly understand the impact on your digital reputation is key. We use cutting edge social listening tools that zero in on the conversations and keywords that are making a negative impact on your brand. Then we act. Quickly.

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The Process

Our SEO experts review search engine rankings and movement for branded keywords. Social listening experts monitor the online conversation on social media and in online news sources and forums. Our digital forensics experts trace conversation sources, influencers and promoters. Case managers combine insights and develop a joint action plan.

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Case Study

International Sports Organization

We worked with both the international sports organization and a communications firm that partnered with them to improve Google search results.

Following an onslaught of negative press, we were brought in to
collaborate with the organization and firm to address the crisis.

The goal for the organization and communications firm was to displace negative content surrounding the event’s executive management that was ranking on page 1 of Google search results. This included leverage and optimizing content to build brand resilience and take control of the event’s brand story.

The plan

1. Leverage branded and controlled assets for SEO
2. Strategize with the PR agency to fully leverage content
3. Optimize for search engine rankability

Execution

Existing Content
We developed an optimization plan in conjunction with the agency to improve SEO for existing branded websites. We carried out this plan to optimize controlled, branded content to rank for important keyword terms.

New Content
We also developed a strategy to build SEO into new content being shared via branded channels. We promoted this new content with optimizations in place to encourage new content to also rank for important keywords.

The result

Within 3 months, the negative content was removed from the top 2 pages of Google UK and Google US.

Need urgent help

Ready to take the first steps in redefining your reputation

Get in touch with us